OK, so I'm trying to do the right thing and pay for my music. You'd think that the iTunes music store would have excellently encoded MP3s. (with DRM that is of course, actually .m4p files) Well a track in the latest Moby Album has a digital defect that makes it annoying to listen to. Thought I might contact them and see what they say.
`Sounds Bad' is one of the predefined problem names.
I don't want a refund, just um a proper copy of the track. Should I persevere ?
Re: iTunes Quality Report
Your request for a refund was carefully considered; however, according to our Terms of Sale, all purchases made on the iTunes Store are ineligible for refund. This policy matches our refund policies and provides protection for copyrighted materials.
For more information, please review the entire Terms of Sale for the iTunes Store at http://www.apple.com/support/itunes/legal/policies.html.
iTunes Store Customer Support
Customer First Name : David
Customer Last Name : Pascoe
email : firstname.lastname@example.org
Web Order # : M305055025
Support Subject : Songs
Sub Issue : Sounds bad
Comments : iTunes Account Name: email@example.com
Platform : iTunes/6.0.4 (Windows; U; Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)) DPI/96
Song Name : New York New York (Rock)
Location : Specific time 00:01:33 (hour:min:sec)
There is glitch in this file at 1:34, New York New York (Rock) by Moby. I get a burp at this point on both my iPod and iTunes on my PC. Is there anything you can do for me ?